Resident Advisor statement on cancelled events and refunds
- PublishedTue, Mar 17, 2020, 20:45
- WordsResident Advisor
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- In the grip of the coronavirus pandemic, we need to support our scene.
- The coronavirus pandemic (COVID-19) is disrupting human life around the world. While serious illness and loss of life are the main tragedy of this virus, it is taking an economic toll as well, eliminating people's ability to make a living in a vast range of industries and communities. Electronic music is no exception. Club nights and festivals are being cancelled or postponed in huge numbers to slow the spread of the virus. In some countries, all businesses other than grocery stores and pharmacies have been forced to close. Everyone affected by these events, including record shops, record labels, artists, agents, promoters and the innumerable staff who work on the door, behind the bar and elsewhere at clubs and festivals, simply don't know how they'll pay their bills in the months ahead. If these people and organisations can't stay afloat in the short term, there won't be a scene for us to enjoy in the future. The next few months will be incredibly difficult for everyone. Artists and the people who book them won't be able to sustain such losses. Venues across the world face a situation where they have fixed costs—rent, mortgages, business rates, staff and all the other expenses that go into running a nightclub—and no upcoming events to pay those bills. It's the same bleak picture for promoters and festivals, which are just as exposed by the crisis. Many face financial ruin. We understand that countless people around the world are facing similar challenges right now, and that many are more vulnerable than the people we're describing here. We are not asking you to prioritize our community over any other. But we feel a natural responsibility to support our scene, and we hope that you, as an RA reader, feel the same. With all this in mind we have carefully considered our approach to refunding tickets to cancelled and postponed events. Help save our scene: skip your refund In these extraordinary circumstances, we are asking those who can afford it to not request a refund for cancelled events. The money will go to the promoters who organised the event, which will help keep our scene afloat. Promoters are an essential part of club culture—they bring in the artists you see every weekend. They generally work with narrow margins, and many are only a few bad parties away from going under. By not claiming a refund, you're making a donation to help save our scene. We'd like to reiterate: you should only consider forgoing your refund if you're in the financial position to do so. What about postponed events? Many promoters are working on other initiatives that will help their cause, including postponing events. By transferring your ticket to a future date, you're helping clubs, promoters and festivals stay afloat. For these instances, we will be confirming the process with ticket buyers over the coming weeks. Can I get a refund to an event cancelled as a result of COVID-19? Starting today, you'll be able to receive a refund for the events tagged below without contacting our support team. Once the event organiser has authorised refunds, the process is simple. Go to your order detail page for that event. If the event has been cancelled as a result of COVID-19, click the "refund tickets" button. Your refund request will be processed immediately. You should get your money back in about three to five business days. Which cancelled events are eligible? We are working with promoters to bring their events into this process as quickly as possible. Below you will see a list of events that are already offering this solution. Due to the sheer volume, we've stopped adding to the below list. Ticket buyers will continue to be informed via email directly. What happens to the booking fee? RA is an independent company. Due to the huge increase in costs, support and infrastructure required to handle thousands of cancelled events throughout the world, we need to retain the full booking fee, in line with our terms. We are using this money to cover the costs of providing our ticket services—our staff, the infrastructure for 24/7 support and the payment card-processing fees that we incur on each transaction (both the original as well as the refund). We understand that we are not the only ones attempting to navigate challenges during this crisis. If you cannot afford for us to retain this booking fee or strongly disagree with our course of action, please contact us and we will refund your booking fee in full. We want to hear from you This is an utterly unprecedented situation, and we at RA are still trying to make sense of it. We'll continue to do our best to act in the best interests of the dance music community and our staff. We're sharing community support efforts related to electronic music here. If you're aware of other initiatives that are not included in this piece, please send them to us. And if you have any feedback or ideas for how we can work together on this or other projects, we want to hear from you. Contact us at [email protected]
- Sat, Mar 14, 2020
[CANCELLED] Dance for Down Under
Mirella Kroes, Perdu, Boris Werner, Jimmy Rouge, Joris Zwetsloot
- Sat, Mar 14, 2020
[CANCELLED] Clubnacht: Inland presents Stream State
Efdemin, Inland, Johanna Knutsson, Sophia Saze, Perm
- Mon, Mar 16, 2020
[CANCELED] Illuminate Artists Agency presents No Place Like Miami [Miami Music Week]
Powel, Adisyn, Nhii, Wassu
- Tue, Mar 17, 2020
[CANCELLED] ReSolute & UN_MUTE Boat Party with Rhadoo, Raresh, Dyed Soundorom, Desyn & More
Rhadoo, Raresh, Dyed Soundorom, Desyn, Felipe Valenzuela
- Fri, Mar 20, 2020
[CANCELLED] Tara Clerkin Trio // Rupert Clervaux // Joe Beedles
Rupert Clervaux, Joe Beedles
- Fri, Mar 20, 2020
[CANCELED] Cassy, Martin Buttrich and Timo Maas [Miami Music Week]
Cassy, Martin Buttrich, Timo Maas, Nii Tei
- Fri, Mar 20, 2020
[POSTPONED] Artificial Hells presents: Happa, OK Williams, Oren & Pear.
Happa, OK Williams, Oren.
- Fri, Mar 20, 2020
[CANCELLED] Let's Play House with Touch Sensitive (dj set), Emperor Machine (Live), Makez, Jacques Renault
Touch Sensitive, The Emperor Machine, Jacques Renault, Fede Lng, Tape Hiss
- Fri, Mar 20, 2020
[CANCELLED] Love Of House 1st Birthday
George Mensah, Shenin Amara, CeeJay, Daniel Abrey, K.CEE, MILO (UK)
- Fri, Mar 20, 2020
[CANCELED] Do Not Sit In Wynwood at Wynwood Factory [Miami Music Week]
Audiofly, Behrouz, Atish, Culoe De Song, Lost Desert, Luca Bacchetti, Matthias Meyer
- Fri, Mar 20, 2020
Cancelled: Rhythm Section x Club Coco presents: CC:Disco, Session Victim, Ash Lauryn, Zakia
CC:DISCO, Session Victim, Ash Lauryn, Zakia, Z Lovecraft
- Fri, Mar 20, 2020
[CANCELLED] Cabin Fever: Inga Mauer, Violet b2b Josh Cheon, Nosedrip, Pelada
Inga Mauer, Nosedrip, Pelada, Violet (PT), Josh Cheon, Alex Egan
- Fri, Mar 20, 2020
[CANCELLED] 5 Years of Nervous Horizon
Scratcha DVA, FAUZIA, Ehua, DJ JM, TSVI, Wallwork
- Fri, Mar 20, 2020
[POSTPONED] Ordinary Friends presents Roza Terenzi & Justin Cudmore
Roza Terenzi, Justin Cudmore
- Fri, Mar 20, 2020
[CANCELLED] Palidrone: Teki Latex + Miss World
Teki Latex, Aphid, Emily Grieve, Feena
- Fri, Mar 20, 2020
[POSTPONED] Amelie Lens avec Farrrago, Milo Spykers, Atroxx
Amelie Lens, Farrago, Milo Spykers, Atroxx
- Sat, Mar 21, 2020
[CANCELLED] Nicky Siano Native New Yorker - Retirement Tour
Nicky Siano, Justin Strauss
- Sun, Mar 22, 2020
[CANCELLED] The SoundGarden Cruise with Nick Warren, Hernan Cattaneo, La Fleur, Atish & Special Guests
Hernan Cattaneo, Nick Warren, La Fleur, Atish, Shaun Reeves, Matthias Meyer, m.O.N.R.O.E.
- Fri, Mar 27, 2020
[CANCELLED] Mano Le Tough / Iman Hanzo / Nandu / Waqar / Dirk 81
Mano Le Tough, Iman Hanzo, Nandu, Dirk 81
- Fri, Mar 27, 2020
[CANCELLED] Matthew Dear, Gilles Wasserman, Matthias Heilbronn, Tedd Patterson and Rob Sperte
Matthew Dear, Gilles Wasserman, Matthias Heilbronn, Tedd Patterson
- Fri, Mar 27, 2020
[CANCELLED] TRAFFIC LA with Noncompliant + Shel—b
Noncompliant, Mike ETC, ThoughtKnot
- Fri, Mar 27, 2020
[CANCELLED] Deepen presents Silverlining(UK)
Asad Rizvi, Jay Tripwire, Vernon Douglas
- Sat, Mar 28, 2020
[CANCELLED] No Gimmicks Spring Showcase: Rossi., Julian Anthony, Azaad, Kylin Tyce and Laurence
Rossi, Julian Anthony, Kylin Tyce, AZAAD
- Sat, Mar 28, 2020
[CANCELLED] Its All About The Beats: Launch Party
Lindsey Matthews, Francis (UK), Ash-R, Will Wiley, Callum Kennedy, Louis White
- Thu, Apr 2, 2020
[CANCELLED] The Funky Seshwa feat. Crazy P Soundsystem, Willy Soul and Disgonuts
Crazy P, Willy Soul, Disgonuts
- Fri, Apr 3, 2020
[CANCELLED] Testpress x Spice Lounge: Addison Groove, Borai & Will Hofbauer
Addison Groove, Borai, Will Hofbauer
- Fri, Apr 3, 2020
[POSTPONED] Radium presents, Stage 3; Radioactive Man (Live set) & Adam Pits
Radioactive Man, Adam Pits
- Sat, Apr 4, 2020
[CANCELLED] Shake - Quivver (Controlled Substance, Bedrock, Anjunadep)
Quivver, Dave Hornby, Russell Sanger, Daniel Carro
- Sat, Apr 4, 2020
[CANCELLED] Recycle presents: Hospitality Berlin feat. Camo & Krooked
Camo & Krooked, Unglued, Survey, Mc Jamie White
- Sat, Apr 4, 2020
[CANCELLED] Church of Techno • 10th Anniversary • 3 Rooms • 14 Hours
Khainz, Nanoplex, Ben Coda, Sebastian Bayne, Trinity, Robbie Lowe, Nine One, Shepz, Methodix, Mark Craven, Viking (AUS)
- Fri, Apr 10, 2020
[CANCELLED] Kv006 ▷ Hodge [Livity Sound] & Bok Bok [Night Slugs]
Hodge, Bok Bok, Honeydrip, dileta34
- Fri, Apr 17, 2020
[CANCELLED] Good Gatherings with Kr!z and Blasha & Allatt
Kr!z, Blasha & Allatt, Josh Reeves, Reece Reilly
- Sat, Apr 18, 2020
[CANCELLED] An Acid Memory: Ivan Smagghe + Scott Fraser (all Night Long)
Ivan Smagghe, Scott Fraser
- Fri, Apr 24, 2020
[CANCELLED] Glitterbox - De Marktkantine
Todd Terry, Horse Meat Disco, Simon Dunmore, ROOG, Hifi Sean
- Sat, Apr 25, 2020
[POSTPONED UNTIL 2021] Earth Day & Night Party (New Date TBC))
Michelle Manetti, Jive Talk, Eliza Rose, Noudle, Disco Freaks, Kristy Harper, Mark Hume, Conrad Lee, Pangaea Disco, Scarlett O'Malley, Amaliah, Elliot Schooling, Liam Palmer, Julian James
- Fri, Dec 11, 2020
L.I.E.S. 10 Years: Legowelt presents Gladio, Ron Morelli & more
Legowelt, Ron Morelli, Exhausted Modern, Raphael Kosmos
- Sat, Dec 11, 2021
[RESCHEDULED] SHINE x We Are The Brave • ALAN FITZPATRICK, DENSE & PIKA + more
Alan Fitzpatrick, Dense & Pika, Ronnie Spiteri, THEMM
- Fri, Feb 25, 2022
Animal Farm x Missing Persons Club - SPFOAKS (SPFDJ b2b Hector Oaks)
SPFDJ, Quail, Lovejoy, Missing Persons Club
- Sat, Mar 19, 2022
Karneval de Purim
Ipek Ipekcioglu, Jake the Rapper, Josephine Wedekind, Mimi Love, Ramy Hasnawe, Sooma, Soul Bait, Varuu
- Sat, Apr 2, 2022
Guy J, Marsh, Alex O'Rion - Reflections Sydney 2022
Guy J, Marsh, Alex O'Rion, Zankee Gulati
- Fri, Apr 8, 2022
Kollektiv Turmstrasse, Adana Twins, Tom Zeta - De Marktkantine
Adana Twins, Tom Zeta, Olivier Weiter, Nicky Elisabeth, Juan Sanchez, JP Enfant, Laura van Hal
- Sat, Apr 16, 2022
Terminal V Festival | Resurgence
999999999, Adiel, Airod, Alan Fitzpatrick, Alignment, Alien Communications, Amelie Lens, Anfisa Letyago, Austin Ato, Avnu, Ben Sims, Ben UFO, Carlota, Chaos In The CBD, Cinthie, Dax J, Deborah De Luca, Eats Everything, Effy, Ejeca, Eli Brown, Elli Acula, Eris Drew, Ewan McVicar, FJAAK, Floorplan, Frazi.er, Green Velvet, HAAi, Hammer, Helena Hauff, I Hate Models, Jamie Roy, Joyhauser, Kerri Chandler, KiNK, Kobosil, Luke Solomon, Maceo Plex, Mall Grab, Man Power, Marcel Dettmann, Mike Servito, Milo Spykers, Mind Against, Moxie, Nina Kraviz, Nite Fleit, Octo Octa, Paula Temple, Perc, Planetary Assault Systems, Prins Thomas, Rebuke, Regal, Reinier Zonneveld, Robert Hood, Roi Perez, DJ Rolando, Shanti Celeste, Solardo, Special Request, Steffi, Stephen Brown, Sven Vath, T78, Tale Of Us, Tijana T, Virginia, VTSS, Wallis, Young Marco