Resident Advisor statement on cancelled events and refunds
- PublishedTue, 17 Mar 2020, 20:45
- WordsResident Advisor
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- In the grip of the coronavirus pandemic, we need to support our scene.
- The coronavirus pandemic (COVID-19) is disrupting human life around the world. While serious illness and loss of life are the main tragedy of this virus, it is taking an economic toll as well, eliminating people's ability to make a living in a vast range of industries and communities. Electronic music is no exception. Club nights and festivals are being cancelled or postponed in huge numbers to slow the spread of the virus. In some countries, all businesses other than grocery stores and pharmacies have been forced to close. Everyone affected by these events, including record shops, record labels, artists, agents, promoters and the innumerable staff who work on the door, behind the bar and elsewhere at clubs and festivals, simply don't know how they'll pay their bills in the months ahead. If these people and organisations can't stay afloat in the short term, there won't be a scene for us to enjoy in the future. The next few months will be incredibly difficult for everyone. Artists and the people who book them won't be able to sustain such losses. Venues across the world face a situation where they have fixed costs—rent, mortgages, business rates, staff and all the other expenses that go into running a nightclub—and no upcoming events to pay those bills. It's the same bleak picture for promoters and festivals, which are just as exposed by the crisis. Many face financial ruin. We understand that countless people around the world are facing similar challenges right now, and that many are more vulnerable than the people we're describing here. We are not asking you to prioritize our community over any other. But we feel a natural responsibility to support our scene, and we hope that you, as an RA reader, feel the same. With all this in mind we have carefully considered our approach to refunding tickets to cancelled and postponed events. Help save our scene: skip your refund In these extraordinary circumstances, we are asking those who can afford it to not request a refund for cancelled events. The money will go to the promoters who organised the event, which will help keep our scene afloat. Promoters are an essential part of club culture—they bring in the artists you see every weekend. They generally work with narrow margins, and many are only a few bad parties away from going under. By not claiming a refund, you're making a donation to help save our scene. We'd like to reiterate: you should only consider forgoing your refund if you're in the financial position to do so. What about postponed events? Many promoters are working on other initiatives that will help their cause, including postponing events. By transferring your ticket to a future date, you're helping clubs, promoters and festivals stay afloat. For these instances, we will be confirming the process with ticket buyers over the coming weeks. Can I get a refund to an event cancelled as a result of COVID-19? Starting today, you'll be able to receive a refund for the events tagged below without contacting our support team. Once the event organiser has authorised refunds, the process is simple. Go to your order detail page for that event. If the event has been cancelled as a result of COVID-19, click the "refund tickets" button. Your refund request will be processed immediately. You should get your money back in about three to five business days. Which cancelled events are eligible? We are working with promoters to bring their events into this process as quickly as possible. Below you will see a list of events that are already offering this solution. Due to the sheer volume, we've stopped adding to the below list. Ticket buyers will continue to be informed via email directly. What happens to the booking fee? RA is an independent company. Due to the huge increase in costs, support and infrastructure required to handle thousands of cancelled events throughout the world, we need to retain the full booking fee, in line with our terms. We are using this money to cover the costs of providing our ticket services—our staff, the infrastructure for 24/7 support and the payment card-processing fees that we incur on each transaction (both the original as well as the refund). We understand that we are not the only ones attempting to navigate challenges during this crisis. If you cannot afford for us to retain this booking fee or strongly disagree with our course of action, please contact us and we will refund your booking fee in full. We want to hear from you This is an utterly unprecedented situation, and we at RA are still trying to make sense of it. We'll continue to do our best to act in the best interests of the dance music community and our staff. We're sharing community support efforts related to electronic music here. If you're aware of other initiatives that are not included in this piece, please send them to us. And if you have any feedback or ideas for how we can work together on this or other projects, we want to hear from you. Contact us at [email protected]
- Sat, 14 Mar 2020
[CANCELLED] Dance for Down Under
Boris Werner, Mirella Kroes, Perdu, Joris Zwetsloot, Jimmy Rouge
- Sat, 14 Mar 2020
[CANCELLED] Dance for Down Under
Boris Werner, Mirella Kroes, Perdu, Joris Zwetsloot, Jimmy Rouge
- Sat, 14 Mar 2020
[CANCELLED] Clubnacht: Inland presents Stream State
Efdemin, Johanna Knutsson, Inland, Perm, Sophia Saze
- Sat, 14 Mar 2020
[CANCELLED] Clubnacht: Inland presents Stream State
Efdemin, Johanna Knutsson, Inland, Perm, Sophia Saze
- Mon, 16 Mar 2020
[CANCELED] Illuminate Artists Agency presents No Place Like Miami [Miami Music Week]
Powel, Adisyn, Nhii, Wassu
- Mon, 16 Mar 2020
[CANCELED] Illuminate Artists Agency presents No Place Like Miami [Miami Music Week]
Powel, Adisyn, Nhii, Wassu
- Tue, 17 Mar 2020
[CANCELLED] ReSolute & UN_MUTE Boat Party with Rhadoo, Raresh, Dyed Soundorom, Desyn & More
Desyn, Raresh, Dyed Soundorom, Rhadoo, Felipe Valenzuela
- Tue, 17 Mar 2020
[CANCELLED] ReSolute & UN_MUTE Boat Party with Rhadoo, Raresh, Dyed Soundorom, Desyn & More
Desyn, Raresh, Dyed Soundorom, Rhadoo, Felipe Valenzuela
- Fri, 20 Mar 2020
[CANCELLED] Tara Clerkin Trio // Rupert Clervaux // Joe Beedles
Joe Beedles, Rupert Clervaux
- Fri, 20 Mar 2020
[CANCELLED] Tara Clerkin Trio // Rupert Clervaux // Joe Beedles
Joe Beedles, Rupert Clervaux
- Fri, 20 Mar 2020
[CANCELED] Cassy, Martin Buttrich and Timo Maas [Miami Music Week]
Timo Maas, Cassy, Martin Buttrich, Nii Tei
- Fri, 20 Mar 2020
[CANCELED] Cassy, Martin Buttrich and Timo Maas [Miami Music Week]
Timo Maas, Cassy, Martin Buttrich, Nii Tei
- Fri, 20 Mar 2020
[POSTPONED] Artificial Hells presents: Happa, OK Williams, Oren & Pear.
Happa, Oren., OK Williams
- Fri, 20 Mar 2020
[POSTPONED] Artificial Hells presents: Happa, OK Williams, Oren & Pear.
Happa, Oren., OK Williams
- Fri, 20 Mar 2020
[CANCELLED] Let's Play House with Touch Sensitive (dj set), Emperor Machine (Live), Makez, Jacques Renault
The Emperor Machine, Jacques Renault, Fede Lng, Touch Sensitive, Tape Hiss
- Fri, 20 Mar 2020
[CANCELLED] Let's Play House with Touch Sensitive (dj set), Emperor Machine (Live), Makez, Jacques Renault
The Emperor Machine, Jacques Renault, Fede Lng, Touch Sensitive, Tape Hiss
- Fri, 20 Mar 2020
[CANCELLED] Love Of House 1st Birthday
Shenin Amara, George Mensah, MILO (UK), K.CEE, Daniel Abrey, CeeJay
- Fri, 20 Mar 2020
[CANCELLED] Love Of House 1st Birthday
Shenin Amara, George Mensah, MILO (UK), K.CEE, Daniel Abrey, CeeJay
- Fri, 20 Mar 2020
[CANCELED] Do Not Sit In Wynwood at Wynwood Factory [Miami Music Week]
Behrouz, Audiofly, Matthias Meyer, Luca Bacchetti, Culoe De Song, Atish, Lost Desert
- Fri, 20 Mar 2020
[CANCELED] Do Not Sit In Wynwood at Wynwood Factory [Miami Music Week]
Behrouz, Audiofly, Matthias Meyer, Luca Bacchetti, Culoe De Song, Atish, Lost Desert
- Fri, 20 Mar 2020
Cancelled: Rhythm Section x Club Coco presents: CC:Disco, Session Victim, Ash Lauryn, Zakia
Session Victim, CC:DISCO, Ash Lauryn, Z Lovecraft, Zakia
- Fri, 20 Mar 2020
Cancelled: Rhythm Section x Club Coco presents: CC:Disco, Session Victim, Ash Lauryn, Zakia
Session Victim, CC:DISCO, Ash Lauryn, Z Lovecraft, Zakia
- Fri, 20 Mar 2020
[CANCELLED] Cabin Fever: Inga Mauer, Violet b2b Josh Cheon, Nosedrip, Pelada
Alex Egan, Nosedrip, Josh Cheon, Violet (PT), Pelada, Inga Mauer
- Fri, 20 Mar 2020
[CANCELLED] Cabin Fever: Inga Mauer, Violet b2b Josh Cheon, Nosedrip, Pelada
Alex Egan, Nosedrip, Josh Cheon, Violet (PT), Pelada, Inga Mauer
- Fri, 20 Mar 2020
[CANCELLED] 5 Years of Nervous Horizon
Scratcha DVA, Wallwork, TSVI, DJ JM, FAUZIA, Ehua
- Fri, 20 Mar 2020
[CANCELLED] 5 Years of Nervous Horizon
Scratcha DVA, Wallwork, TSVI, DJ JM, FAUZIA, Ehua
- Fri, 20 Mar 2020
[POSTPONED] Ordinary Friends presents Roza Terenzi & Justin Cudmore
Justin Cudmore, Roza Terenzi
- Fri, 20 Mar 2020
[POSTPONED] Ordinary Friends presents Roza Terenzi & Justin Cudmore
Justin Cudmore, Roza Terenzi
- Fri, 20 Mar 2020
[CANCELLED] Palidrone: Teki Latex + Miss World
Teki Latex, Aphid, Feena, Emily Grieve
- Fri, 20 Mar 2020
[CANCELLED] Palidrone: Teki Latex + Miss World
Teki Latex, Aphid, Feena, Emily Grieve
- Fri, 20 Mar 2020
[POSTPONED] Amelie Lens avec Farrrago, Milo Spykers, Atroxx
Amelie Lens, Atroxx, Farrago, Milo Spykers
- Fri, 20 Mar 2020
[POSTPONED] Amelie Lens avec Farrrago, Milo Spykers, Atroxx
Amelie Lens, Atroxx, Farrago, Milo Spykers
- Sat, 21 Mar 2020
[CANCELLED] Nicky Siano Native New Yorker - Retirement Tour
Nicky Siano, Justin Strauss
- Sat, 21 Mar 2020
[CANCELLED] Nicky Siano Native New Yorker - Retirement Tour
Nicky Siano, Justin Strauss
- Sun, 22 Mar 2020
[CANCELLED] The SoundGarden Cruise with Nick Warren, Hernan Cattaneo, La Fleur, Atish & Special Guests
Nick Warren, Hernan Cattaneo, Matthias Meyer, Shaun Reeves, La Fleur, Atish, m.O.N.R.O.E.
- Sun, 22 Mar 2020
[CANCELLED] The SoundGarden Cruise with Nick Warren, Hernan Cattaneo, La Fleur, Atish & Special Guests
Nick Warren, Hernan Cattaneo, Matthias Meyer, Shaun Reeves, La Fleur, Atish, m.O.N.R.O.E.
- Fri, 27 Mar 2020
[CANCELLED] Mano Le Tough / Iman Hanzo / Nandu / Waqar / Dirk 81
Mano Le Tough, Nandu, Dirk 81, Iman Hanzo
- Fri, 27 Mar 2020
[CANCELLED] Mano Le Tough / Iman Hanzo / Nandu / Waqar / Dirk 81
Mano Le Tough, Nandu, Dirk 81, Iman Hanzo
- Fri, 27 Mar 2020
[CANCELLED] Matthew Dear, Gilles Wasserman, Matthias Heilbronn, Tedd Patterson and Rob Sperte
Matthew Dear, Gilles Wasserman, Matthias Heilbronn, Tedd Patterson
- Fri, 27 Mar 2020
[CANCELLED] Matthew Dear, Gilles Wasserman, Matthias Heilbronn, Tedd Patterson and Rob Sperte
Matthew Dear, Gilles Wasserman, Matthias Heilbronn, Tedd Patterson
- Fri, 27 Mar 2020
[CANCELLED] TRAFFIC LA with Noncompliant + Shel—b
Noncompliant, Mike ETC, ThoughtKnot
- Fri, 27 Mar 2020
[CANCELLED] TRAFFIC LA with Noncompliant + Shel—b
Noncompliant, Mike ETC, ThoughtKnot
- Fri, 27 Mar 2020
[CANCELLED] Deepen presents Silverlining(UK)
Jay Tripwire, Asad Rizvi, Vernon Douglas
- Fri, 27 Mar 2020
[CANCELLED] Deepen presents Silverlining(UK)
Jay Tripwire, Asad Rizvi, Vernon Douglas
- Sat, 28 Mar 2020
[CANCELLED] No Gimmicks Spring Showcase: Rossi., Julian Anthony, Azaad, Kylin Tyce and Laurence
AZAAD, Kylin Tyce, Rossi, Julian Anthony (NL)
- Sat, 28 Mar 2020
[CANCELLED] No Gimmicks Spring Showcase: Rossi., Julian Anthony, Azaad, Kylin Tyce and Laurence
AZAAD, Kylin Tyce, Rossi, Julian Anthony (NL)
- Sat, 28 Mar 2020
[CANCELLED] Its All About The Beats: Launch Party
Francis (UK), Louis White, Lindsey Matthews, Will Wiley, Ash-R, Callum Kennedy
- Sat, 28 Mar 2020
[CANCELLED] Its All About The Beats: Launch Party
Francis (UK), Louis White, Lindsey Matthews, Will Wiley, Ash-R, Callum Kennedy
- Thu, 2 Apr 2020
[CANCELLED] The Funky Seshwa feat. Crazy P Soundsystem, Willy Soul and Disgonuts
Crazy P, Disgonuts, Willy Soul
- Thu, 2 Apr 2020
[CANCELLED] The Funky Seshwa feat. Crazy P Soundsystem, Willy Soul and Disgonuts
Crazy P, Disgonuts, Willy Soul
- Fri, 3 Apr 2020
[CANCELLED] Testpress x Spice Lounge: Addison Groove, Borai & Will Hofbauer
Addison Groove, Borai, Will Hofbauer
- Fri, 3 Apr 2020
[CANCELLED] Testpress x Spice Lounge: Addison Groove, Borai & Will Hofbauer
Addison Groove, Borai, Will Hofbauer
- Fri, 3 Apr 2020
[POSTPONED] Radium presents, Stage 3; Radioactive Man (Live set) & Adam Pits
Radioactive Man, Adam Pits
- Fri, 3 Apr 2020
[POSTPONED] Radium presents, Stage 3; Radioactive Man (Live set) & Adam Pits
Radioactive Man, Adam Pits
- Sat, 4 Apr 2020
[CANCELLED] Shake - Quivver (Controlled Substance, Bedrock, Anjunadep)
Dave Hornby, Russell Sanger, Daniel Carro, Quivver
- Sat, 4 Apr 2020
[CANCELLED] Shake - Quivver (Controlled Substance, Bedrock, Anjunadep)
Dave Hornby, Russell Sanger, Daniel Carro, Quivver
- Sat, 4 Apr 2020
[CANCELLED] Recycle presents: Hospitality Berlin feat. Camo & Krooked
Camo & Krooked, Survey, Unglued
- Sat, 4 Apr 2020
[CANCELLED] Recycle presents: Hospitality Berlin feat. Camo & Krooked
Camo & Krooked, Survey, Unglued
- Sat, 4 Apr 2020
[CANCELLED] Church of Techno • 10th Anniversary • 3 Rooms • 14 Hours
Robbie Lowe, Mark Craven, Sebastian Bayne, Shepz, Khainz, Trinity, Ben Coda, Methodix, Viking (AUS), Nanoplex, Nine One
- Sat, 4 Apr 2020
[CANCELLED] Church of Techno • 10th Anniversary • 3 Rooms • 14 Hours
Robbie Lowe, Mark Craven, Sebastian Bayne, Shepz, Khainz, Trinity, Ben Coda, Methodix, Viking (AUS), Nanoplex, Nine One
- Fri, 10 Apr 2020
[CANCELLED] Kv006 ▷ Hodge [Livity Sound] & Bok Bok [Night Slugs]
Bok Bok, Hodge, Honeydrip, dileta34
- Fri, 10 Apr 2020
[CANCELLED] Kv006 ▷ Hodge [Livity Sound] & Bok Bok [Night Slugs]
Bok Bok, Hodge, Honeydrip, dileta34
- Fri, 17 Apr 2020
[CANCELLED] Good Gatherings with Kr!z and Blasha & Allatt
Kr!z, Blasha & Allatt, Reece Reilly, Josh Reeves
- Fri, 17 Apr 2020
[CANCELLED] Good Gatherings with Kr!z and Blasha & Allatt
Kr!z, Blasha & Allatt, Reece Reilly, Josh Reeves
- Sat, 18 Apr 2020
[CANCELLED] An Acid Memory: Ivan Smagghe + Scott Fraser (all Night Long)
Ivan Smagghe, Scott Fraser
- Sat, 18 Apr 2020
[CANCELLED] An Acid Memory: Ivan Smagghe + Scott Fraser (all Night Long)
Ivan Smagghe, Scott Fraser
- Fri, 24 Apr 2020
[CANCELLED] Glitterbox - De Marktkantine
Todd Terry, Simon Dunmore, Horse Meat Disco, ROOG, Hifi Sean
- Fri, 24 Apr 2020
[CANCELLED] Glitterbox - De Marktkantine
Todd Terry, Simon Dunmore, Horse Meat Disco, ROOG, Hifi Sean
- Sat, 25 Apr 2020
[POSTPONED UNTIL 2021] Earth Day & Night Party (New Date TBC))
Michelle Manetti, Mark Hume, Kristy Harper, Liam Palmer, Disco Freaks, Jive Talk, Elliot Schooling, Julian James, Pangaea Disco, Eliza Rose, Scarlett O'Malley, Noudle, Conrad Lee, Amaliah
- Sat, 25 Apr 2020
[POSTPONED UNTIL 2021] Earth Day & Night Party (New Date TBC))
Michelle Manetti, Mark Hume, Kristy Harper, Liam Palmer, Disco Freaks, Jive Talk, Elliot Schooling, Julian James, Pangaea Disco, Eliza Rose, Scarlett O'Malley, Noudle, Conrad Lee, Amaliah
- Fri, 11 Dec 2020
L.I.E.S. 10 Years: Legowelt presents Gladio, Ron Morelli & more
Legowelt, Ron Morelli, Exhausted Modern, Raphael Kosmos
- Fri, 11 Dec 2020
L.I.E.S. 10 Years: Legowelt presents Gladio, Ron Morelli & more
Legowelt, Ron Morelli, Exhausted Modern, Raphael Kosmos
- Sat, 11 Dec 2021
[RESCHEDULED] SHINE x We Are The Brave • ALAN FITZPATRICK, DENSE & PIKA + more
Alan Fitzpatrick, Ronnie Spiteri, Dense & Pika, THEMM
- Sat, 11 Dec 2021
[RESCHEDULED] SHINE x We Are The Brave • ALAN FITZPATRICK, DENSE & PIKA + more
Alan Fitzpatrick, Ronnie Spiteri, Dense & Pika, THEMM
- Fri, 25 Feb
Animal Farm x Missing Persons Club - SPFOAKS (SPFDJ b2b Hector Oaks)
Quail, Héctor Oaks, SPFDJ, Missing Persons Club, Lovejoy
- Fri, 25 Feb
Animal Farm x Missing Persons Club - SPFOAKS (SPFDJ b2b Hector Oaks)
Quail, Héctor Oaks, SPFDJ, Missing Persons Club, Lovejoy
- Sat, 19 Mar
Karneval de Purim
Jake the Rapper, Josephine Wedekind, Mimi Love, Sooma, Soul Bait, Ipek Ipekcioglu, Varuu, Ramy Hasnawe
- Sat, 19 Mar
Karneval de Purim
Jake the Rapper, Josephine Wedekind, Mimi Love, Sooma, Soul Bait, Ipek Ipekcioglu, Varuu, Ramy Hasnawe
- Sat, 2 Apr
Guy J, Marsh, Alex O'Rion - Reflections Sydney 2022
Guy J, Zankee Gulati, Marsh, Alex O'Rion
- Sat, 2 Apr
Guy J, Marsh, Alex O'Rion - Reflections Sydney 2022
Guy J, Zankee Gulati, Marsh, Alex O'Rion
- Fri, 8 Apr
Kollektiv Turmstrasse, Adana Twins, Tom Zeta - De Marktkantine
Juan Sanchez, Olivier Weiter, Adana Twins, JP Enfant, Tom Zeta, Nicky Elisabeth, Laura van Hal
- Fri, 8 Apr
Kollektiv Turmstrasse, Adana Twins, Tom Zeta - De Marktkantine
Juan Sanchez, Olivier Weiter, Adana Twins, JP Enfant, Tom Zeta, Nicky Elisabeth, Laura van Hal
- Sat, 16 Apr
Terminal V Festival | Resurgence
Sven Vath, Green Velvet, Ben Sims, Kerri Chandler, DJ Rolando, Prins Thomas, Robert Hood, Marcel Dettmann, Kornél Kovács, Luke Solomon, Perc, Mike Servito, KiNK, Steffi, Stephen Brown, Cinthie, Alan Fitzpatrick, Virginia, Nina Kraviz, Planetary Assault Systems, Dax J, Tale Of Us, Ben UFO, Maceo Plex, Eats Everything, Moxie, Mind Against, Tijana T, Young Marco, FJAAK, Héctor Oaks, Joyhauser, Paula Temple, Regal, Octo Octa, Ejeca, Shanti Celeste, Chaos In The CBD, Deborah De Luca, Dr. Rubinstein, Kobosil, Reinier Zonneveld, Helena Hauff, Floorplan, Man Power, Special Request, Adiel, Roi Perez, Mall Grab, Hammer, Wallis, Nite Fleit, VTSS, Jamie Roy, Amelie Lens, Solardo, Eris Drew, I Hate Models, HAAi, Alignment, 999999999, Frazi.er, Airod, Ewan McVicar, Rebuke, Austin Ato, Eli Brown, Anfisa Letyago, Milo Spykers, Carlota, T78, Effy, Alien Communications, Chloé Robinson, Elli Acula, Avnu
- Sat, 16 Apr
Terminal V Festival | Resurgence
Sven Vath, Green Velvet, Ben Sims, Kerri Chandler, DJ Rolando, Prins Thomas, Robert Hood, Marcel Dettmann, Kornél Kovács, Luke Solomon, Perc, Mike Servito, KiNK, Steffi, Stephen Brown, Cinthie, Alan Fitzpatrick, Virginia, Nina Kraviz, Planetary Assault Systems, Dax J, Tale Of Us, Ben UFO, Maceo Plex, Eats Everything, Moxie, Mind Against, Tijana T, Young Marco, FJAAK, Héctor Oaks, Joyhauser, Paula Temple, Regal, Octo Octa, Ejeca, Shanti Celeste, Chaos In The CBD, Deborah De Luca, Dr. Rubinstein, Kobosil, Reinier Zonneveld, Helena Hauff, Floorplan, Man Power, Special Request, Adiel, Roi Perez, Mall Grab, Hammer, Wallis, Nite Fleit, VTSS, Jamie Roy, Amelie Lens, Solardo, Eris Drew, I Hate Models, HAAi, Alignment, 999999999, Frazi.er, Airod, Ewan McVicar, Rebuke, Austin Ato, Eli Brown, Anfisa Letyago, Milo Spykers, Carlota, T78, Effy, Alien Communications, Chloé Robinson, Elli Acula, Avnu